At Exceptional Smiles Family Dentistry in Harrisonburg, Virginia we know that life is hectic. It can be hard to remember all the little things like exam times, especially when you schedule your appointment weeks or months in advance. That’s why we use Lighthouse 360, a technology that makes it easy and convenient to keep up with your appointments.
With Lighthouse 360, we can send you reminders about your appointment or exam time. You can confirm instantly via text message or email, eliminating the need for you to call the office. If we schedule you for a future appointment, you’ll get a “save the date” email right away, along with automated reminders at 2 weeks before your appointment, then again a few days before.
There are plenty of similar services out there, like Demandforce, Solutionreach and Smile Reminder, but we use Lighthouse 360 because it offers our patients more options. Don’t use text messaging or email? We can remind you with a call to your home phone or a postcard through the mail instead! If you forget to schedule a regular exam or followup appointment, we can remind you of that, too.
For families who schedule appointments together, we can send a single text message or email that confirms all the appointments at once. For example, let’s say Mom, Dad, and two kids are all coming in on the same date for exams. One parent (or both) can receive a single confirmation and reminder message for all four appointments rather than getting four separate messages. That way, you don’t have to respond to each one individually (and we don’t have to bombard you with messages).
If the appointment time you initially set up doesn’t work for you anymore, you can respond to the reminder message with a text or email and talk to us in real time to reschedule or address any concerns. Running a few minutes late? Just shoot us a quick message and we’ll be happy to accommodate!
Our patients love the convenience of the Lighthouse 360 system. It’s quick and easy, and allows you to communicate with us in whatever way suits you best. Have you scheduled or confirmed an appointment with us using Lighthouse 360? Share your experience in the comments!